Turn scattered feedback into themes, priorities and decisions that customers can understand.
Group the underlying needs
Keep the original feedback, then group requests by the problem behind them. Several different feature suggestions may point to the same unmet need.
Close the feedback loop
Explain what the team will explore and what is outside the current scope. Share progress with the people who raised the issue, including when a decision changes.
Written by Susan Wenscombe
Notes from the Navrenza demo workspace on making everyday collaboration clearer.
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